Last updated: July 26, 2026

This Refund Policy applies to purchases made through maxerp.lk from MAX ERP SOLUTIONS. By placing an order with us, you agree to the terms below.

1. Order Cancellations

You may request cancellation of an order before it has been dispatched by contacting us at info@maxerp.lk or +94 769 175 050. Once an order has been dispatched or a custom/software service has commenced, it can no longer be cancelled.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

The product received is damaged, defective, or significantly different from what was ordered.
The order was cancelled before dispatch.
A duplicate or incorrect payment was made through our payment gateway.

Refund requests must be made within 7 days of receiving the product (for physical goods) or of the payment date (for other payments), by contacting us with your order number and reason for the request.

3. Non-Refundable Items

Custom-configured software/ERP setup work, licence activations already issued, and products that have been used, installed or damaged due to customer mishandling are not eligible for refund.

4. Refund Method

Approved refunds will be issued back to the original payment-initiated media — that is, refunded to the same card, bank account or payment method that was used to make the original payment via our payment gateway, PayHere. We do not issue refunds by cash or to a different account/card than the one used for payment.

5. Processing Time

Once a refund is approved, it will be processed within a reasonable time frame. Depending on your bank or card issuer, it may take a number of business days for the refunded amount to reflect in your account.

6. How to Request a Refund

To request a refund, please contact us with your order details:

Email: info@maxerp.lk
Phone: +94 769 175 050
WhatsApp: +94 769 175 050
Address: NO.278, Moragahayata, Ratnapura, Sri Lanka